FAQ
Frequently Asked Questions
Everything you need to know about Unlatch and how we keep your data secure.
AES-256
Encryption
0%
Data Visible to Us
< 4hrs
Avg Response Time
310K
PBKDF2 Iterations
Security Tips
Best practices to stay secure
Use a strong master password
Your master password is the only key. Make it long (16+ chars), unique, and memorable — like a phrase.
Enable 2-factor authentication
Add an extra layer by requiring email verification when signing in from a new device.
Never reuse passwords
Use Unlatch's password generator to create unique, strong passwords for every single account.
Keep your vault locked
Lock your vault when not in use, especially on shared or public devices.
Watch for phishing
Unlatch will never ask for your master password via email. Always visit unlatch.cloud directly.
Update passwords after breaches
Check our security dashboard regularly and update any potentially compromised passwords immediately.
Still have questions?
Our support team is happy to help. We respond within 24 hours.